Outage in Routific
SMS notification instability
Resolved MinorIncident Report
We had an issue yesterday with our SMS provider that caused a potential degradation in the sending of SMS messages. We are still investigating the potential ongoing impact to notifications.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 09/19/2024 11:57AM
There has been no new occurrences of this issue and all SMS services should be functioning as expected. We plan to improve our ability to monitor and react to future outages like this in an attempt to limit or prevent the effects on our users.
MONITORING
over 1 year ago - at 09/18/2024 02:06AM
We have isolated two issues around this, the first happened between 20:20 - 21:00 UTC and the second happened between16:30 -16:55 UTC. We discovered that some messages did go through and only a subset of notifications was affected. We are still actively monitoring the situation and working with our provider to better mitigate issues like this in the future.
IDENTIFIED
over 1 year ago - at 09/17/2024 06:57PM
We had an issue yesterday with our SMS provider that caused a potential degradation in the sending of SMS messages. We are still investigating the potential ongoing impact to notifications.
Latest Routific outages
Mobile Route List Visibility - 22 days ago
Partial Outage – Dispatcher & Driver Actions - about 1 month ago
Degradation of SMS notifications - 4 months ago
Service Delays: Scheduling, Publishing, making changes to Routes and Orders and delivery of Customer Notifications in New Routific - 5 months ago
Routific (app.routific.com) Outage - 5 months ago
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