Outage in Routific

Delivery tracker outage

Resolved Major
January 22, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing an issue where delivery tracking links are not being sent to customers. For those who have already received a tracking link, it may not display accurate information about the status of the delivery. Our engineering team is actively working to resolve the issue and restore full functionality as soon as possible. We appreciate your patience and will provide more updates within the next 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/23/2025 03:07AM

The delivery tracker continues to be stable and fully operational. Our team has identified the root cause of the issue. A bug in our internal messaging system caused an overload, resulting in about 45 minutes of downtime. We have since fixed the issue and will improve our monitoring systems to identify these types of issues earlier to avoid future disruptions.

MONITORING about 2 months ago - at 01/22/2025 07:32PM

Access to the delivery tracker has been restored. Thank you for your patience!

We are still investigating the cause of the outage. We will report our findings as soon as possible.

INVESTIGATING about 2 months ago - at 01/22/2025 07:15PM

We are currently experiencing an issue where delivery tracking links are not being sent to customers. For those who have already received a tracking link, it may not display accurate information about the status of the delivery.
Our engineering team is actively working to resolve the issue and restore full functionality as soon as possible. We appreciate your patience and will provide more updates within the next 30 minutes.

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