Outage in Routific

Service Delays: Customer Notifications, Address Lookup, and Delivery Tracker

Resolved Major
May 19, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue that caused delays in our customer notifications, address lookup, and delivery tracking functionalities. The affected systems are now operating normally, and we are currently assessing the full impact to ensure ongoing stability. Our team is closely monitoring the situation to ensure all services remain fully operational. We will provide further updates as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/20/2025 01:27AM

The system is stable, and all functionalities are operating as expected.

MONITORING 11 days ago - at 05/20/2025 12:01AM

We have confirmed that the issue has been resolved and systems are operating normally. We continue to monitor closely to ensure full stability.

During the incident, some users may have received duplicate notifications, while others may not have received certain notifications at all. We apologize for any inconvenience this may have caused and appreciate your patience.

IDENTIFIED 11 days ago - at 05/19/2025 11:21PM

We have identified an issue that caused delays in our customer notifications, address lookup, and delivery tracking functionalities. The affected systems are now operating normally, and we are currently assessing the full impact to ensure ongoing stability.

Our team is closely monitoring the situation to ensure all services remain fully operational. We will provide further updates as more information becomes available.

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