Outage in Ryft

Acquirer outage

Resolved Major

September 12, 2024 - Started over 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware of a major outage with one of our acquiring partners. This is effecting processing of VIsa & Mastercard transactions (American Express is not effected) Our partner is currently resolving the issue. We hope to have an update and resolution ASAP

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/12/2024 03:18PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/12/2024 12:18PM

All transactions are now fully operational. Our technical teams are actively monitoring the situation whilst we await incident comms from our external acquiring partner.

MONITORING over 1 year ago - at 09/12/2024 11:40AM

We are currently seeing an improvement in success rates across all Visa & Mastercard transactions.
We are still awaiting confirmation of resolution and an ETA from our external acquirer, though will provide further updates once this has been received.

IDENTIFIED over 1 year ago - at 09/12/2024 09:03AM

The issue has been identified and a fix is being implemented.

MONITORING over 1 year ago - at 09/12/2024 09:00AM

We are now seeing (some) authorizations succeeding again.

Note that elevated errors for Visa & Mastercard are continuing to be observed.

IDENTIFIED over 1 year ago - at 09/12/2024 07:57AM

Our external acquirer have confirmed that they are actively working to resolve the issue as swiftly as possible.

We will follow up once further updates have been provided.

IDENTIFIED over 1 year ago - at 09/12/2024 07:00AM

We are aware of a major outage with one of our acquiring partners.
This is effecting processing of VIsa & Mastercard transactions (American Express is not effected)

Our partner is currently resolving the issue.

We hope to have an update and resolution ASAP

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