Outage in Ryft
Elevated Payment Errors
Resolved MinorIncident Report
Summary AI Generated
Ryft's Payments API experienced elevated errors between 14:15-14:40 UTC on March 13th, 2026, causing payment processing issues and delayed webhooks for affected transactions. While the API returned to normal operation shortly after the initial incident window, the full restoration of impacted payments and transactions took approximately 93 hours to complete. All affected payments were ultimately restored and made visible in the dashboard by March 17th.
We are currently investigate an issue between 14:15 - 14:40pm UTC whereby increased errors were being returned from our API.
Please be aware that due to the nature of the errors, webhooks for the impact payments will be delayed.
Note that the API is now fully operational and this was an issue during the above time period. The team are currently assessing the issue and will follow up once we have identified the impact payments.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 03/17/2026 11:48AM
The incident has now been resolved. All impacted payments have been restored and should be visible within the dashboard.
Please notify the tech team if you've any concerns.
Apologies for any inconvenience this may have caused.
MONITORING
13 days ago - at 03/17/2026 09:31AM
Please note that we are in the final stages of restoring some impacted transactions from Friday March 13th.
The team expect this to be completed by the end of today.
MONITORING
16 days ago - at 03/13/2026 10:07PM
The majority of impacted transactions have now been rectified.
The team will continue to monitor throughout the next 48 hours and provide updates once we consider the issue fully resolved.
INVESTIGATING
16 days ago - at 03/13/2026 03:04PM
We are currently investigate an issue between 14:15 - 14:40pm UTC whereby increased errors were being returned from our API.
Please be aware that due to the nature of the errors, webhooks for the impact payments will be delayed.
Note that the API is now fully operational and this was an issue during the above time period. The team are currently assessing the issue and will follow up once we have identified the impact payments.
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