Outage in SafeNet Trusted Access
Incident - Console Access, API and SAML Authentication
Resolved MajorIncident Report
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication.
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
SAML Authentication issues can affect users ability to authenticate or access applications.
API issues can prevent the use of API-based user management and authentication.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 01/22/2026 11:07PM
Our tests are seeing positive results and services have returned to nominal operation. We will close this incident.
The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
MONITORING
23 days ago - at 01/22/2026 11:03PM
We have performed some restorative actions and we are seeing positive results.
INVESTIGATING
23 days ago - at 01/22/2026 11:00PM
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication.
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
SAML Authentication issues can affect users ability to authenticate or access applications.
API issues can prevent the use of API-based user management and authentication.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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