Outage in SafeNet Trusted Access

EU - Enrollment Service Incident

Resolved Minor

September 18, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/18/2025 08:17PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 09/18/2025 08:17PM

After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

IDENTIFIED 5 months ago - at 09/18/2025 06:09PM

We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

INVESTIGATING 5 months ago - at 09/18/2025 04:12PM

We have yet to discover the source of the anomaly but are continuing to investigate.

INVESTIGATING 5 months ago - at 09/18/2025 02:55PM

We are continuing to investigate this issue. We will provide updates as they become available.

INVESTIGATING 5 months ago - at 09/18/2025 02:39PM

The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers.

New enrollment activities will be impeded during this time.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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