Outage in SafeNet Trusted Access

EU - Admin Console Access and SAML/OIDC Authentication Incident

Resolved Major

March 31, 2025 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

With reference to our previous incident, we are continuing to investigate the last issue as we keep monitoring the situation as we are still seeing some performance issues with SAML Auth & Console. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/31/2025 09:06PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/31/2025 09:06PM

After careful testing, monitoring and taking preventative measures, we are are confident in closing this incident. We will issue an incident report within 5 business days.

MONITORING about 1 year ago - at 03/31/2025 12:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/31/2025 11:34AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 03/31/2025 11:17AM

With reference to our previous incident, we are continuing to investigate the last issue as we keep monitoring the situation as we are still seeing some performance issues with SAML Auth & Console.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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