Outage in SafeSend

Service Interruption - Returns

Resolved Major

April 15, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently looking into an issue that’s preventing some taxpayers from accessing their returns. Users may see a blank screen or a “Bad Gateway” error. This may also affect access to Client View on the firm side. Our team is actively investigating and working to restore full functionality as quickly as possible. We’ll share updates as we have them. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/15/2025 10:32PM

The service interruption that affected access to some taxpayer returns and Client View has been resolved.

All systems are now fully operational.

We appreciate your patience and understanding while our team worked to restore access.

INVESTIGATING 10 months ago - at 04/15/2025 09:47PM

We are continuing to investigate an issue that is preventing some taxpayers from accessing their returns. Affected users may see a blank screen or a “Bad Gateway” error. This may also impact access to Client View on the firm side.

We are continuing to see signs of improvement and are working to restore full functionality as quickly as possible.

Thank you for your continued patience.

INVESTIGATING 10 months ago - at 04/15/2025 06:49PM

We’re currently looking into an issue that’s preventing some taxpayers from accessing their returns. Users may see a blank screen or a “Bad Gateway” error. This may also affect access to Client View on the firm side.

Our team is actively investigating and working to restore full functionality as quickly as possible. We’ll share updates as we have them.

Thank you for your patience.

Latest SafeSend outages

Service Interruption: SafeSend One Login Unavailable - 6 months ago

Service Interruption - Gather - 11 months ago

Service Interruption - Returns - over 1 year ago

System Outage - over 1 year ago

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