Outage in SafeSend
Service Interruption - Returns
Resolved MajorIncident Report
We’re currently looking into an issue that’s preventing some taxpayers from accessing their returns. Users may see a blank screen or a “Bad Gateway” error. This may also affect access to Client View on the firm side.
Our team is actively investigating and working to restore full functionality as quickly as possible. We’ll share updates as we have them.
Thank you for your patience.
Trusted by 1,000+ teams
Need to monitor SafeSend outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/15/2025 10:32PM
The service interruption that affected access to some taxpayer returns and Client View has been resolved.
All systems are now fully operational.
We appreciate your patience and understanding while our team worked to restore access.
INVESTIGATING
12 months ago - at 04/15/2025 09:47PM
We are continuing to investigate an issue that is preventing some taxpayers from accessing their returns. Affected users may see a blank screen or a “Bad Gateway” error. This may also impact access to Client View on the firm side.
We are continuing to see signs of improvement and are working to restore full functionality as quickly as possible.
Thank you for your continued patience.
INVESTIGATING
12 months ago - at 04/15/2025 06:49PM
We’re currently looking into an issue that’s preventing some taxpayers from accessing their returns. Users may see a blank screen or a “Bad Gateway” error. This may also affect access to Client View on the firm side.
Our team is actively investigating and working to restore full functionality as quickly as possible. We’ll share updates as we have them.
Thank you for your patience.
Latest SafeSend outages
Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View - 5 days ago
Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View - 19 days ago
Access Code Email Delivery - about 1 month ago
Service Interruption: SafeSend One Login Unavailable - 8 months ago
Service Interruption - Gather - about 1 year ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
