Outage in SafeSend

Service Interruption - Gather

Resolved Minor

March 07, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an issue where clicking the Download button in the Action menu in Gather results in a blank screen. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. As a workaround, files can be downloaded using the Bulk Action option instead. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/07/2025 07:56PM

Clicking the Download button in the Action menu in Gather now works as expected.

Thank you for your patience while we worked to fix this

INVESTIGATING 11 months ago - at 03/07/2025 04:50PM

We are aware of an issue where clicking the Download button in the Action menu in Gather results in a blank screen. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

As a workaround, files can be downloaded using the Bulk Action option instead.

Thank you for your patience.

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