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We have identified the cause and are working on a fix to resolve the issue. The full extent of this fix is significant and will take some time. We are working on this as a priority and will provide an update as soon as one is available.
We identified an issue preventing newly provisioned Sage 50 customers who are trying to enable addon features (Sage Sync, Sage Contacts, Sage Dashboard, and Sage Approvals) in Portugal, Spain, and Canada. All other customers and product features are unaffected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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