Compliance Service - Degraded Performance

This issue is now resolved. All services continue to perform as expected.

The services are performing as expected. We will continue to monitor the services closely to avoid reoccurrence.

Our third-party vendor, HMRC, has confirmed that the issue has been resolved. The services are performing as expected.

We will continue to monitor the services closely.

We identified an intermittent issue preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Sage X3 Single Tenant
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)
Sage 200 Extra Online (UKI)

Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with our third-party, HMRC, waiting for updates.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.