Outage in Sage

Pension Data Exchange (UKI) - Partial Outage

Resolved Minor
December 19, 2022 - Started almost 3 years ago - Lasted 2 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Pension Data Exchange (UKI)

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/21/2022 03:55PM

The issue is resolved and Pension Data Exchange continues to perform as expected.

MONITORING almost 3 years ago - at 12/21/2022 08:56AM

Pension Data Exchange is available and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED almost 3 years ago - at 12/20/2022 08:30PM

While keeping the service under close monitoring, we have identified intermittent issues, preventing customers in the UK and Ireland from updating their pension details. All other product functionality is working as expected.
We appreciate your patience as we work to resolve this issue.

MONITORING almost 3 years ago - at 12/20/2022 04:38PM

Pension Data Exchange is available and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED almost 3 years ago - at 12/19/2022 02:07PM

We have identified an issue preventing customers in the UK and Ireland from updating their pension details. All other product functionality is working as expected.

We are currently investigating.

INVESTIGATING almost 3 years ago - at 12/19/2022 01:47PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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