Outage in Sage

Pension Data Exchange (UKI) - Partial Outage

Resolved Minor
March 22, 2023 - Started over 2 years ago - Lasted about 20 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Pension Data Exchange (UKI)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/23/2023 04:44PM

The issue is resolved and the services continue to perform as expected.

MONITORING over 2 years ago - at 03/23/2023 07:47AM

Our third-party vendor, "The People's Pension", has confirmed that the issue has been resolved. We will continue to monitor closely.

IDENTIFIED over 2 years ago - at 03/22/2023 08:33PM

We identified an issue preventing customers in the UK and Ireland from updating their pension details. All other product functionality are working as expected.
We are engaged with our third party "The People's Pension" to resolve/investigate the issue.

INVESTIGATING over 2 years ago - at 03/22/2023 08:16PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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