Outage in Sage

Sage 50 UK DDM – GoCardless - Partial Outage

Resolved Minor
March 23, 2023 - Started over 2 years ago - Lasted 7 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 50 UK DDM – GoCardless

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/30/2023 10:59AM

The issue is resolved and the service continues to perform as expected.

MONITORING over 2 years ago - at 03/29/2023 03:37PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED over 2 years ago - at 03/28/2023 02:02PM

We have identified the cause of the issue and we are working on a fix. If you are still experiencing any issue, please kindly contact your customer service and they will help you to apply the workaround.
We appreciate your patience as we work to resolve this issue.

INVESTIGATING over 2 years ago - at 03/27/2023 04:00PM

We have implemented a workaround to help customers receive their settlements while actively looking for a permanent fix.
Thank you for your patience as we work to resolve this issue.

INVESTIGATING over 2 years ago - at 03/23/2023 12:49PM

We are continuing to investigate the cause of the issue.

INVESTIGATING over 2 years ago - at 03/23/2023 10:53AM

We have identified an issue preventing UK customers from downloading settlements. All other product functionality is working as expected.
We are currently investigating.

INVESTIGATING over 2 years ago - at 03/23/2023 10:42AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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