Outage in Sage

SFTP (FR) Service Cloud Major Outage

Resolved Minor
June 23, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue with the French Service Cloud, where customers were unable to upload files using SFTP to their services. All other product functionality was working as expected. Products affected were: Sage X3 Hosted (FR) Sage FRP1000 (FR) Sage XRT Business Exchange (FR) SXA (Sage XRT Advanced) The issue is resolved and we are keeping the services under close monitoring.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/23/2023 03:34PM

The issue is resolved and the services continue to perform as expected

MONITORING over 2 years ago - at 06/23/2023 02:10PM

We have identified an issue with the French Service Cloud, where customers were unable to upload files using SFTP to their services. All other product functionality was working as expected.

Products affected were:
Sage X3 Hosted (FR)
Sage FRP1000 (FR)
Sage XRT Business Exchange (FR)
SXA (Sage XRT Advanced)

The issue is resolved and we are keeping the services under close monitoring.

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