Outage in Sage

Sage Identity Service - Partial Outage

Resolved Minor
October 31, 2023 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Single Sign On
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/02/2023 02:03PM

The issue is resolved and the service is available and performing as expected.

MONITORING about 1 year ago - at 10/31/2023 10:59AM

As a workaround, customers are redirected to link to manually create the account and then use the login details to access the service. We are closely monitoring the service.

INVESTIGATING about 1 year ago - at 10/31/2023 10:53AM

As a workaround, customers are redirected to sso.sage.com to manually create the account and then use the login details to access the service. We are closely monitoring the service.

INVESTIGATING about 1 year ago - at 10/31/2023 10:13AM

We identified an issue preventing a subset of customers in South Africa from creating new Sage ID accounts. The product/service affected are Sage Pastel Payroll and Sage Premier. We are currently investigating.

INVESTIGATING about 1 year ago - at 10/31/2023 09:44AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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