Outage in Sage

Pegg Bot - Degraded Performance

Resolved Minor
January 17, 2024 - Started 10 months ago - Lasted 7 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Pegg Bot
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/24/2024 03:46PM

The issue is resolved and Pegg Bot continues to perform as expected.

MONITORING 10 months ago - at 01/19/2024 11:36AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 10 months ago - at 01/18/2024 10:43AM

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

INVESTIGATING 10 months ago - at 01/17/2024 05:58PM

We continue to investigate the issue.

Thank you for your patience as we work to resolve this issue.

INVESTIGATING 10 months ago - at 01/17/2024 04:00PM

We identified an issue where customers Globally were experiencing intermittent issues when using the Chat Bot. Customers may be presented with an error message "Error when requesting answer from Cognitive Services. Received 408. Contact administrator."

We are currently investigating.

INVESTIGATING 10 months ago - at 01/17/2024 03:44PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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