Outage in Sage

Sage Identity Service - Major Outage

Resolved Major
March 26, 2024 - Started over 1 year ago - Lasted about 22 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Single Sign On Sage Single Sign On Sage Single Sign On Sage Single Sign On Sage Single Sign On

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/27/2024 10:51AM

The incident is now resolved. The services continue to perform as expected.

MONITORING over 1 year ago - at 03/26/2024 05:38PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED over 1 year ago - at 03/26/2024 01:59PM

We are currently rolling out the fix to all environments. Some customers may still experience issues until fully resolved.

MONITORING over 1 year ago - at 03/26/2024 01:50PM

We are currently rolling out the fix to all environments. Some customers may still experience issues until they are fully resolved.

INVESTIGATING over 1 year ago - at 03/26/2024 01:19PM

We identified a global issue in which customers who have enrolled for MFA SMS will not receive their code when logging in.

We are currently investigating.

INVESTIGATING over 1 year ago - at 03/26/2024 12:51PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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