Outage in Sage

Sage Identity Service - Major Outage

Resolved Major
March 26, 2024 - Started 11 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 03/27/2024 10:51AM

The incident is now resolved. The services continue to perform as expected.

MONITORING 11 months ago - at 03/26/2024 05:38PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED 11 months ago - at 03/26/2024 01:59PM

We are currently rolling out the fix to all environments. Some customers may still experience issues until fully resolved.

MONITORING 11 months ago - at 03/26/2024 01:50PM

We are currently rolling out the fix to all environments. Some customers may still experience issues until they are fully resolved.

INVESTIGATING 11 months ago - at 03/26/2024 01:19PM

We identified a global issue in which customers who have enrolled for MFA SMS will not receive their code when logging in.

We are currently investigating.

INVESTIGATING 11 months ago - at 03/26/2024 12:51PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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