Outage in Sage

Ciel Données Mobiles for Sage 50 FR - Major Outage

Resolved Major
August 08, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Ciel Donnes Mobiles (FR)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/09/2024 10:14AM

The issue is resolved and the service is available and performing as expected.

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Le problème est résolu et le service est disponible et fonctionne comme prévu.

MONITORING about 1 month ago - at 08/08/2024 08:49AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

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Le service fonctionne comme prévu. Éviter une récurrence est notre priorité, alors que nous surveillons le service de près.

IDENTIFIED about 1 month ago - at 08/08/2024 07:20AM

We identified that customers in France who use Ciel Données Mobiles (CDM) were unable to access Sage 50 France. Customers are being presented with the following error messages " Please wait" and "Ciel does not respond".

We are currently investigating.

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Nous avons identifié que les clients en France utilisant Ciel Données Mobiles (CDM) étaient incapables d'accéder à Sage 50 France. Les clients reçoivent les messages d'erreur suivants : "Veuillez patienter" et "Ciel ne répond pas".

Nous sommes en cours d'investigations.

INVESTIGATING about 1 month ago - at 08/08/2024 07:02AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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