Outage in Sage

Payments Acceptance Service - Partial Outage

Resolved Minor
July 28, 2025 - Started 3 months ago - Lasted 3 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Payments Acceptance Service

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/31/2025 05:01PM

The issue is resolved and the service continues to perform as expected.

MONITORING 3 months ago - at 07/30/2025 03:43PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED 3 months ago - at 07/29/2025 03:58PM

We have identified the cause of the issue and we are working on a fix.

INVESTIGATING 3 months ago - at 07/29/2025 08:57AM

Thank you for your understanding as we work to resolve this issue.

INVESTIGATING 3 months ago - at 07/28/2025 07:04PM

We are continuing to investigate the cause of the issue.

INVESTIGATING 3 months ago - at 07/28/2025 05:21PM

We have identified an issue where customers in Portugal are facing intermittent issues when doing payments through Sage 50 Portugal. Customers are being presented with a 401 error message.
We are investigating.

INVESTIGATING 3 months ago - at 07/28/2025 04:54PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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