Outage in Sage

Sage.com Websites - Major Outage

Resolved Major
October 24, 2024 - Started 12 months ago - Lasted 5 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage .com Websites Sage .com Websites Sage .com Websites Sage .com Websites Sage .com Websites

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/29/2024 04:16PM

The issue is resolved and the service is available and performing as expected.

MONITORING 12 months ago - at 10/25/2024 10:11AM

sage.com is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 12 months ago - at 10/25/2024 08:49AM

We identified that the sage.com website is globally unavailable. Customers that don´t reach the maintenance page are being presented with a 504 error.

Customers using Sage 50 might be presented with a "This page isn't available right now" on the home page due to this issue. These customers can continue using the product as normal. If you get an script error, click Yes and continue working as normal.

We are currently investigating.

MONITORING 12 months ago - at 10/24/2024 04:19PM

sage.com is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 12 months ago - at 10/24/2024 02:23PM

We identified that the sage.com website is globally unavailable. Customers are being presented with a 504 error.

We are currently investigating.

INVESTIGATING 12 months ago - at 10/24/2024 02:10PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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