Outage in Sage

Sage Licensing Service (SLS) - Partial Outage

Resolved Major
November 25, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified that a subset of customers in Ireland are being presented with the following error messsages : "The licence detected appears to be invalid or corrupt" and "The Sage Licencing server returned an unexpected error" when trying to open the following products: - Sage Accountants Production (SAP) - Sage 50 Micropay - UKI We are currently investigating.
Components affected
Sage Licensing Service (SLS)

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/25/2024 03:05PM

The issue is resolved and the service is available and performing as expected.

MONITORING 11 months ago - at 11/25/2024 12:14PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED 11 months ago - at 11/25/2024 10:37AM

We have identified that a subset of customers in Ireland are being presented with the following error messsages : "The licence detected appears to be invalid or corrupt" and "The Sage Licencing server returned an unexpected error" when trying to open the following products:

- Sage Accountants Production (SAP)
- Sage 50 Micropay - UKI

We are currently investigating.

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