Outage in Sage

Sage Provisioning Portal (SEOS) - Partial Outage

Resolved Minor
January 08, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage BMS Online Services
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/08/2025 01:17PM

The issue is resolved and the service is available and performing as expected.

INVESTIGATING 1 day ago - at 01/08/2025 11:47AM

We identified that new customers in the UK and Ireland are not being sent the registration email after creating a new account in Sage Provisioning Portal. When customers attempt to re-send the registration email, they are being presented with the following error message: "An error occurred. Contact your administrator".

All other product functionality is working as expected.

The affected customers require a Sage Provisioning Portal account to access and provision their Sage 200 UKI products.

We are currently investigating.

INVESTIGATING 1 day ago - at 01/08/2025 11:26AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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