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The issue is resolved and the service is available and performing as expected.
We identified that new customers in the UK and Ireland are not being sent the registration email after creating a new account in Sage Provisioning Portal. When customers attempt to re-send the registration email, they are being presented with the following error message: "An error occurred. Contact your administrator".
All other product functionality is working as expected.
The affected customers require a Sage Provisioning Portal account to access and provision their Sage 200 UKI products.
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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