Outage in Sage

Sage Network - Partial Outage

Resolved Minor
January 30, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage FRP 1000 (FR) Sage Online (FR)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/31/2025 02:33PM

The issue is resolved and the services continue to perform as expected.

MONITORING 2 months ago - at 01/31/2025 12:12PM

The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

IDENTIFIED 2 months ago - at 01/30/2025 12:20PM

We have identified the cause of the issue and we are working on fix.

INVESTIGATING 2 months ago - at 01/30/2025 11:40AM

We have identified an issue in France, preventing customers from retrieving invoices attachments in the below products. All other product functionality is performing as expected.

The products/services affected are:
-Sage FRP 1000 Partner Cloud (FR)
-Sage FRP 1000 (FR)
-Sage Online (FR)
-Sage 100 Partner Cloud (FR)

We are currently investigating.

INVESTIGATING 2 months ago - at 01/30/2025 11:13AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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