Outage in Sage

Sage Identity Service - Partial Outage

Resolved Minor
March 21, 2025 - Started 13 days ago - Lasted 4 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Single Sign On
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 03/25/2025 04:24PM

The issue is resolved and the service is available and performing as expected.

MONITORING 13 days ago - at 03/21/2025 03:52PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

If you are still experiencing issues, you may continue to use voice MFA. If voice MFA does not work, reach out to your local customer service team.

IDENTIFIED 13 days ago - at 03/21/2025 11:16AM

We have identified an issue resulting in a subset of customers in South Africa not receiving their MFA SMS resulting in them not being able to log into the products. Products/services affected include but are not limited to:

-Sage Business Cloud Payroll Professional (ZA)

As a workaround, the customers may use voice MFA. If voice MFA does not work, please reach out to your local customer service team.

INVESTIGATING 13 days ago - at 03/21/2025 10:32AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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