Outage in Sage

Sage Identity Service - Partial Outage

Resolved Minor
March 21, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

Need to monitor Sage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sage, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Single Sign On
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2025 04:24PM

The issue is resolved and the service is available and performing as expected.

MONITORING about 1 month ago - at 03/21/2025 03:52PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

If you are still experiencing issues, you may continue to use voice MFA. If voice MFA does not work, reach out to your local customer service team.

IDENTIFIED about 1 month ago - at 03/21/2025 11:16AM

We have identified an issue resulting in a subset of customers in South Africa not receiving their MFA SMS resulting in them not being able to log into the products. Products/services affected include but are not limited to:

-Sage Business Cloud Payroll Professional (ZA)

As a workaround, the customers may use voice MFA. If voice MFA does not work, please reach out to your local customer service team.

INVESTIGATING about 1 month ago - at 03/21/2025 10:32AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3965 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook