Outage in Sage

Sage Identity Service - Degraded Performance

Resolved Minor
April 02, 2025 - Started 25 days ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Single Sign On
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/04/2025 10:56AM

The issue is resolved and the service continues to perform as expected.

MONITORING 24 days ago - at 04/03/2025 09:58AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 25 days ago - at 04/02/2025 03:07PM

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

INVESTIGATING 25 days ago - at 04/02/2025 01:25PM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 04/02/2025 01:21PM

We identified that a subset of customers in the UK are not receiving their MFA SMS resulting in them not being able to log into the products. We are currently investigating.

Products/services affected:
50 Accounts
50 Payroll
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Payroll
Sage For Accountants
Sage HR

INVESTIGATING 25 days ago - at 04/02/2025 12:58PM

We identified that a subset of customers in the UK are not receiving their MFA SMS resulting in them not being able to log into the products. We are currently investigating.

INVESTIGATING 25 days ago - at 04/02/2025 12:40PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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