Outage in Sage

Sage Identity Service - Degraded Performance

Resolved Minor
April 02, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Single Sign On

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/04/2025 10:56AM

The issue is resolved and the service continues to perform as expected.

MONITORING 7 months ago - at 04/03/2025 09:58AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 7 months ago - at 04/02/2025 03:07PM

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

INVESTIGATING 7 months ago - at 04/02/2025 01:25PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 04/02/2025 01:21PM

We identified that a subset of customers in the UK are not receiving their MFA SMS resulting in them not being able to log into the products. We are currently investigating.

Products/services affected:
50 Accounts
50 Payroll
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Payroll
Sage For Accountants
Sage HR

INVESTIGATING 7 months ago - at 04/02/2025 12:58PM

We identified that a subset of customers in the UK are not receiving their MFA SMS resulting in them not being able to log into the products. We are currently investigating.

INVESTIGATING 7 months ago - at 04/02/2025 12:40PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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