Outage in Sage

Online Bureau (UKI) - Partial Outage

Resolved Minor
May 07, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Online Bureau
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/07/2025 01:19PM

The issue is now resolved. The services are currently performing as expected, and customers can now view or download documents.

IDENTIFIED 3 days ago - at 05/07/2025 11:42AM

We continue to work on fixing this issue. We apologise for any inconvenience this might cause.

IDENTIFIED 3 days ago - at 05/07/2025 10:28AM

We are currently working on a fix to resolve the issue.

Thank you for your patience as we work to resolve this issue.

IDENTIFIED 3 days ago - at 05/07/2025 10:11AM

We identified an issue in the UK preventing customers from viewing or downloading documents. Customers are being displayed with 'An error has occurred" message when they attempt to view or download documents.

INVESTIGATING 3 days ago - at 05/07/2025 09:45AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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