Outage in Sage
Sage Intacct - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage Intacct experienced a partial outage affecting Banking services for a subset of UK customers using specific banks including NatWest, UniCredit, Bank GmbH, HSBC, and Metro Bank, preventing them from downloading transactions. The issue lasted approximately 6.9 hours before being fully resolved. Service is now available and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage IntacctTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/17/2026 05:38PM
The issue is resolved and the service is available and performing as expected.
INVESTIGATING
3 days ago - at 04/17/2026 04:02PM
We are continuing to investigate. We appreciate your patience as we work to resolve this issue.
INVESTIGATING
3 days ago - at 04/17/2026 11:08AM
We have identified an issue preventing a small subset of customers in the UK from downloading transactions via Banking services. So far, we are that customers using NatWest, UniCredit, Bank GmbH, HSBC and Metro Banks are impacted. We are currently investigating.
INVESTIGATING
3 days ago - at 04/17/2026 10:47AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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