Outage in Sage

Sage Identity Service - Partial Outage

Resolved Minor
May 21, 2025 - Started 1 day ago - Lasted about 23 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Single Sign On
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 05/22/2025 09:30AM

The issue is resolved and the service is available and performing as expected.

IDENTIFIED 1 day ago - at 05/21/2025 10:17AM

A subset of customers in Portugal has reported issues when trying to access Sage One Portugal. Customers are presented with the following error message: "Something went wrong. Please wait a few minutes and try again."
Customers who are prompted to enrol in Multi-Factor Authentication (MFA) should complete the enrolment process and avoid attempting to skip this crucial step.

INVESTIGATING 1 day ago - at 05/21/2025 10:14AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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