Sage People experienced a partial outage lasting approximately 76 hours where a subset of UK customers were unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality remained operational during the incident. The issue was resolved and the service returned to normal performance.
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The issue is resolved and the service is available and performing as expected.
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected.
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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