Outage in Sage
Sage 50 US / Canada - Partial Outage
Resolved MinorIncident Report
We have identified that a subset of customers in the US and Canada are unable to reconnect invoice payments. When they attempt, they are presented with the following error message: "Could not connect to the reCAPTCHA service."
The following services are affected:
-Sage 50 US
-Sage 50 Canada
We are currently investigating.
Components affected
Sage 50Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/12/2025 01:15PM
The issue is resolved and the service is available and performing as expected.
MONITORING
10 months ago - at 06/10/2025 07:50AM
We have implemented a workaround for Sage 50 US and CA customers. Please contact customer support for next steps.
IDENTIFIED
11 months ago - at 05/29/2025 07:43PM
We are continuing to investigate.
We have implemented a workaround for Sage 50 US customers. Please contact customer support for next steps.
Thank you for your understanding as we work to resolve this issue.
IDENTIFIED
11 months ago - at 05/23/2025 01:01PM
We continue to investigate, we apologize for any inconvenience this might cause.
INVESTIGATING
11 months ago - at 05/21/2025 09:36PM
We have identified that a subset of customers in the US and Canada are unable to reconnect invoice payments. When they attempt, they are presented with the following error message: "Could not connect to the reCAPTCHA service."
The following services are affected:
-Sage 50 US
-Sage 50 Canada
We are currently investigating.
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