Outage in Sage
Pegg Bot - Major Outage
Resolved Major
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Outage Details
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Pegg Bot Sage Pegg Bot Sage Pegg Bot Sage Pegg Bot Sage Business Cloud Payroll South Africa Sage Business Cloud Payroll International Sage HRP (UKI) HR Payroll UKI Sage 50 Sage Murano Online (ES) Sage Business Cloud Accounting (UK) Sage Business Cloud Accounting (NA) Sage 50 Sage Business Cloud Accounting ZW Sage Business Cloud Payroll ProfessionalLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/27/2025 11:01AM
The issue is resolved and the service continues to perform as expected.
MONITORING
5 days ago - at 05/26/2025 06:50PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
5 days ago - at 05/26/2025 12:19PM
We are continuing to work on a fix.
As a workaround, customers can chat directly with the Support Agents.
INVESTIGATING
5 days ago - at 05/26/2025 11:09AM
We have identified a global issue preventing customers from using the chatbot. Customers are being presented with the message: "Sage Assistant is currently unavailable. We are working hard to address the problem..."
We are currently investigating.
INVESTIGATING
5 days ago - at 05/26/2025 10:55AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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