Payments Acceptance Service - Partial Outage

The issue is resolved and the services continue to perform as expected.

The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Thank you for your patience as we work to resolve this issue.

We have identified an issue in the UK and Ireland preventing customers, who are using the "Invoice Payments" functionality, from downloading transactions via the Invoice Payments Portal. Customers are being presented with an error message: "The cash book account specified no longer exists".
As a workaround customers can download the transactions separately. Please follow the instructions in this link.
All other product functionality is performing as expected.
The products/services affected are:
-Sage 200 Standard (UKI)
-Sage 200 Professional Partner Cloud (UKI)

We are investigating a potential issue with the service. An update will be provided within 30 minutes.