Banking Service - Partial Outage

The issue is resolved and the services are available and performing as expected.

We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.

We have identified an issue in South Africa where customers onboarded to Nedbank Direct Feed since 18th May are experiencing issues retrieving transactions.

The products/services affected are:
-Sage Business Cloud Accounting ZA
-Sage 200 Evolution (ZA)
-Sage 50 Accounts (ZA)
-Sage Intacct ZA

We are engaged with the third-party provider, Nedbank to resolve this issue. As a workaround, we have hidden our direct Nedbank connection and new customers can onboard using our provider connection (Yodlee) in the interim.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.