Outage in Sage

Banking Service - Partial Outage

Minor
June 04, 2025 - Started 2 days ago
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Banking Service Sage Business Cloud Accounting ZW
Latest Updates ( sorted recent to last )
IDENTIFIED about 22 hours ago - at 06/05/2025 09:54AM

We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.

IDENTIFIED 2 days ago - at 06/04/2025 02:11PM

We have identified an issue in South Africa where customers onboarded to Nedbank Direct Feed since 18th May are experiencing issues retrieving transactions.

The products/services affected are:
-Sage Business Cloud Accounting ZA
-Sage 200 Evolution (ZA)
-Sage 50 Accounts (ZA)
-Sage Intacct ZA

We are engaged with the third-party provider, Nedbank to resolve this issue. As a workaround, we have hidden our direct Nedbank connection and new customers can onboard using our provider connection (Yodlee) in the interim.

INVESTIGATING 2 days ago - at 06/04/2025 01:34PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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