Outage in Sage
HMRC Issues with Sage 50 Payroll
Resolved MinorIncident Report
We have identified an issue preventing Sage 50 Payroll customers in the UK from retrieving mails via the HMRC secure mailbox with Sage 50 Payroll. All other functionalities like submissions are performing as expected. Customers are being presented with an error message: "It has not been possible to retrieve data from you HMRC Mailbox. An error of the following type occurred: HMRC Server Generated. Request failed. Reason unknown."
HMRC is investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/24/2025 03:49PM
The issue is resolved. Retrieving mails via the HMRC secure mailbox with Sage 50 Payroll continues to perform as expected.
MONITORING
10 months ago - at 06/24/2025 12:23PM
The service is performing as expected. We will keep the service under close monitoring.
IDENTIFIED
10 months ago - at 06/23/2025 09:10AM
We have identified an issue preventing Sage 50 Payroll customers in the UK from retrieving mails via the HMRC secure mailbox with Sage 50 Payroll. All other functionalities like submissions are performing as expected. Customers are being presented with an error message: "It has not been possible to retrieve data from you HMRC Mailbox. An error of the following type occurred: HMRC Server Generated. Request failed. Reason unknown."
HMRC is investigating.
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