Outage in Sage

Brightpearl - Major Outage

Resolved Major

June 25, 2025 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/25/2025 02:59PM

The issue is resolved and all the applications are available and performing as expected.

MONITORING 10 months ago - at 06/25/2025 11:32AM

The service has been restored for the below applications:
-BigCommerce
-Shopify
-AvaTax
-Shipstation
-Shipping Quotes
-Magento Auth
-Loqate

Customers using the Warewolf application may see slightly out of date information, support team is working to synchronise any missing data. We appreciate your patience as we work to resolve this issue.
Note that all orders will be processed however there may be a small delay as systems resynchronise

INVESTIGATING 10 months ago - at 06/25/2025 10:31AM

We have identified a global issue preventing customers from using the below apps:
-BigCommerce
-Shopify
-AvaTax
-Shipstation
-Shipping Quotes
-Magento Auth
-Loqate
-Warewolf
We are currently investigating.

INVESTIGATING 10 months ago - at 06/25/2025 10:11AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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