Outage in Sage
Sage 50 Accounts UKI - Partial Outage
Resolved MajorIncident Report
We identified an issue that customers in the UK who are trying to enable the AI Document Capture feature. Customers are presented with an error ' It was not possible to connect AI Document Capture".
We are currently investigating.
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Latest Updates ( sorted recent to last )
IDENTIFIED
9 months ago - at 07/15/2025 10:46AM
We have identified the cause of the issue and are working on a fix to resolve it.
We appreciate your patience and understanding.
INVESTIGATING
9 months ago - at 07/14/2025 02:08PM
We identified an issue that customers in the UK who are trying to enable the AI Document Capture feature. Customers are presented with an error ' It was not possible to connect AI Document Capture".
We are currently investigating.
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