Outage in Sage
Sage 50 UK DDM – GoCardless - Operational
Resolved MinorIncident Report
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 50 UK DDM – GoCardlessTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 07/17/2025 10:17AM
The issue is resolved and the service is available and performing as expected.
MONITORING
11 months ago - at 07/16/2025 02:19PM
The service continues to perform as expected. We will continue to closely monitor the service.
MONITORING
11 months ago - at 07/16/2025 10:28AM
The issue is now restored. The services are currently performing as expected.
We are closely monitoring the service.
INVESTIGATING
11 months ago - at 07/16/2025 09:14AM
We have identified an issue affecting customers in the UK and Ireland who are experiencing issues when attempting to link mandates or download settlements. Customers are encountering an error message that states: "Direct Debit Manager cannot process 'Retrieve mandates'.
We are currently investigating.
INVESTIGATING
11 months ago - at 07/16/2025 08:45AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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