Outage in Sage

Sage 50 UK DDM – GoCardless - Operational

Minor
July 16, 2025 - Started about 14 hours ago
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 50 UK DDM – GoCardless
Latest Updates ( sorted recent to last )
MONITORING about 8 hours ago - at 07/16/2025 02:19PM

The service continues to perform as expected. We will continue to closely monitor the service.

MONITORING about 12 hours ago - at 07/16/2025 10:28AM

The issue is now restored. The services are currently performing as expected.

We are closely monitoring the service.

INVESTIGATING about 13 hours ago - at 07/16/2025 09:14AM

We have identified an issue affecting customers in the UK and Ireland who are experiencing issues when attempting to link mandates or download settlements. Customers are encountering an error message that states: "Direct Debit Manager cannot process 'Retrieve mandates'.

We are currently investigating.

INVESTIGATING about 14 hours ago - at 07/16/2025 08:45AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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