Outage in Sage

AutoEntry - Core

Resolved Minor

July 18, 2025 - Started 9 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/18/2025 03:27PM

The issue is now resolved. The service continues to work as expected.

MONITORING 9 months ago - at 07/18/2025 09:01AM

We have identified that a subset of the invoices for customers globally were being picked up as credit notes by AutoEntry. All other product functionality was performing as expected.

The issue is now resolved, and the service is performing as expected. We recommend that customers review all credit notes issued on the 16 and 17th of July and the ones issued on the 18th before 09:00 UTC to ensure that there are no other issues. Please contact your local customer services team if you identify any issues with them.

Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 9 months ago - at 07/18/2025 08:39AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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