Outage in Sage

3rd Party Provider - HMRC - Degraded Performance

Resolved Minor
August 04, 2025 - Started 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

We identified an intermittent issue preventing customers in the UK from using HMRC MTD (Making Tax Digital) functionality in the products listed below: SBC AD Partner Edition (VAT Centre) SBC AD Personal Tax (Personal Tax Viewer) SBC Accounting UKI (MTD VAT Submissions) Making Tax Digital (MTD) Sage X3 Cloud Single Tenant Sage 200 Standard (UKI) Sage 200 Professional Partner Cloud (UKI) Sage 50 Sage Retail Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with our third-party, HMRC, waiting for updates.
Components affected
Sage 200 Standard Online (UKI) Sage Business Cloud Accounting (UK) Sage X3 (Single Tenant)
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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/05/2025 08:20AM

This issue is resolved. All services continue to perform as expected.

IDENTIFIED 2 months ago - at 08/04/2025 01:31PM

We identified an intermittent issue preventing customers in the UK from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

SBC AD Partner Edition (VAT Centre)
SBC AD Personal Tax (Personal Tax Viewer)
SBC Accounting UKI (MTD VAT Submissions)
Making Tax Digital (MTD)
Sage X3 Cloud Single Tenant
Sage 200 Standard (UKI)
Sage 200 Professional Partner Cloud (UKI)
Sage 50
Sage Retail
Sage Intacct

Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with our third-party, HMRC, waiting for updates.

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