Outage in Sage

Brightpearl - Partial Outage

Minor
August 05, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 08/06/2025 03:22PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING about 4 hours ago - at 08/06/2025 12:55PM

We've implemented a fix and are currently verifying whether it has resolved the issue. We appreciate your patience and will keep you informed as soon as the issue is confirmed to be resolved.

INVESTIGATING about 9 hours ago - at 08/06/2025 08:30AM

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

INVESTIGATING 1 day ago - at 08/05/2025 05:01PM

We are continuing to investigate the cause of the issue.

INVESTIGATING 1 day ago - at 08/05/2025 03:09PM

We have identified an issue in the US where Shipstation (an internal integration to the external shipstation app) is returning 500's. All other product functionality is working as expected.
We are currently investigating.

INVESTIGATING 1 day ago - at 08/05/2025 03:07PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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