Sage Identity Service - Partial Outage

The issue is resolved and the service continues to perform as expected.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

In the meantime, customers can use their recovery code to access their product. Alternatively, they may use a One-Time Passcode (OTP) or contact Customer Services for assistance with recovery code access.
Thank you for your patience as we work to resolve this issue.

We have identified the cause of the issue, and we are working on a fix.
Thank you for your patience as we work to resolve this issue.

We are continuing to investigate the cause of the issue. As a temporary measure, customers can use the recovery code to login to their product or alternatively use the One Time Passcode (OTP). We appreciate your patience as we work to resolve this issue.

We have identified an issue preventing a subset of customers in France from receiving the 6-digit code via SMS to validate access to their Sage ID account. We are currently investigating.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.