Outage in Sage

Banking Service - Major Outage

Major
September 08, 2025 - Started about 19 hours ago
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
IDENTIFIED about 7 hours ago - at 09/08/2025 06:17PM

While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products accept Sage Active except ,Sage 50 ES, Sage 200 ES.
We apologise for any inconvenience this might cause.

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Pendant que nous travaillons à corriger ce problème, nous avons désactivé l’importation de transactions supplémentaires dans tous les produits Sage, sauf Sage Active, Sage 50 ES et Sage 200 ES.
Nous nous excusons pour tout inconvénient que cela pourrait causer.

IDENTIFIED about 11 hours ago - at 09/08/2025 03:03PM

While we work on the fix for this issue, we have disabled additional transactions from being pulled into all Sage products.

We apologise for any inconvenience this might cause.

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Pendant que nous travaillons à résoudre ce problème, nous avons désactivé l'importation de transactions supplémentaires dans tous les produits Sage.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

IDENTIFIED about 13 hours ago - at 09/08/2025 12:12PM

We have identified the cause of the issue and we are working on a fix. We appreciate your patience, and we will let you know when this issue is resolved.

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Nous avons identifié la cause du problème et nous travaillons actuellement sur une solution. Nous vous remercions de votre patience et nous vous tiendrons informés dès que ce problème sera résolu.

INVESTIGATING about 16 hours ago - at 09/08/2025 10:04AM

We continue to investigate the cause of the issue. Bank transactions will continue to be disabled until the fix is put in place. We apologise for any inconvenience this might cause.

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Nous poursuivons notre enquête sur la cause du problème. Les transactions bancaires resteront désactivées jusqu’à ce que la correction soit mise en place. Nous nous excusons pour tout inconvénient que cela pourrait causer.

INVESTIGATING about 17 hours ago - at 09/08/2025 08:36AM

In order to prevent duplicates appearing in the products, we have stopped the bank transactions while we continue to investigate the issue.

We apologise for any inconvenience this might cause.

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Afin d’éviter que des doublons apparaissent dans les produits, nous avons interrompu les transactions bancaires pendant que nous poursuivons notre enquête sur le problème.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

INVESTIGATING about 17 hours ago - at 09/08/2025 08:14AM

We identified that customers in Australia, South Africa, the US, Canada, the United Kingdom, and Ireland are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries. Approximately 50 customers have reported the issue across different products.

The product services affected include, but are not limited to:

-Sage Intacct
-Sage 300
-Sage Business Cloud Accounting South Africa
-Sage 50 South Africa
-Sage Evolution SDK/ Sage 200 South Africa
-Sage Business Cloud Accounting UKI
-Sage 50 Accounts UKI
-Sage 200 UKI
-Sage Business Cloud Account NA
-Sage 50 US
-Sage 50 Canada
-Sage 100 US
-Sage Business Cloud Individual
-Sage 100 Contractor US
-Sage 100 Accounts US

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Nous avons identifié que des clients en Australie, en Afrique du Sud, aux États-Unis, au Canada, au Royaume-Uni et en Irlande reçoivent des transactions bancaires en double provenant de plusieurs banques, ce qui entraîne des écritures comptables en double. Environ 50 clients ont signalé ce problème dans différents produits.

Les services de produits touchés incluent, sans s’y limiter :

-Sage Business Cloud Account NA
-Sage 50 Canada

INVESTIGATING about 19 hours ago - at 09/08/2025 07:02AM

We identified that customers in Australia using Sage Intacct are receiving duplicate bank feed transactions for multiple banks and resulting in duplicate journal entries.

We are currently investigating.

INVESTIGATING about 19 hours ago - at 09/08/2025 06:50AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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