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Outage in Sage

Sage EMHosted - Partial Outage

Resolved Minor
September 19, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage FRP 1000 (FR)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/19/2025 07:50AM

Le problème est résolu et le service est disponible et fonctionne comme prévu.

-------------------------------------

The issue is resolved and the service is available and performing as expected.

IDENTIFIED 7 months ago - at 09/19/2025 06:16AM

Nous avons identifié un problème empêchant les partenaires en France de se connecter à distance via RDP aux serveurs d'applications pour les produits listés ci-dessous, ce qui affecte leur capacité à assister les clients.

FRP 1000
Sage X3 Hosted (FR)
XRT Hosting (FR)
Les trois produits fonctionnent comme prévu.

Nous enquêtons actuellement.

--------------------------------------------------------

We have identified an issue preventing partners in France from connecting remotely via RDP to the application servers for the products listed below, which impacts their ability to support customers.

-FRP 1000
-Sage X3 Hosted(FR)
-XRT Hosting(FR)

The 3 products are working as expected.

We are currently investigating.

INVESTIGATING 7 months ago - at 09/19/2025 05:57AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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