Outage in Sage

Sage Identity Service - Operational

Resolved Minor
September 22, 2025 - Started 27 days ago - Lasted about 22 hours
Official incident page

Incident Report

Sage Customers in South Africa may have not received their SMS OTP when logging in between 07:30 UTC and 12:30 UTC due to our Fraud Detection Systems erroneously blocking these requests. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Components affected
Sage Single Sign On

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 09/23/2025 12:44PM

The issue is resolved and the service continues to perform as expected.

MONITORING 27 days ago - at 09/22/2025 02:17PM

Sage Customers in South Africa may have not received their SMS OTP when logging in between 07:30 UTC and 12:30 UTC due to our Fraud Detection Systems erroneously blocking these requests. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

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