Outage in Sage

Brightpearl - Degraded Performance

Resolved Minor
September 23, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/23/2025 02:57PM

The issue is resolved and the service continues to perform as expected.

MONITORING 1 day ago - at 09/23/2025 10:04AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 1 day ago - at 09/23/2025 09:33AM

We have identified that a subset of customers from the UK were experiencing slowness when navigating the product or were being presented with timeout errors.

We are currently investigating

INVESTIGATING 1 day ago - at 09/23/2025 09:20AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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