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Outage in Sage

Authentication Service - Major Outage

Resolved Major
September 29, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/29/2025 12:14PM

The issue is resolved and the services continue to perform as expected.

MONITORING 7 months ago - at 09/29/2025 09:23AM

All services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

INVESTIGATING 7 months ago - at 09/29/2025 09:07AM

We have identified a global issue impacted the use of various network service functionality such as preventing customers from opening invoices or creating new invoices and when uploading files to purchase automation, Banking functionality, Payments and Tax.
We are currently investigating.

The products/services affected are:
-SBC Accounting UKI
-SBC Accounting NA
-SBC Accounting ZA
-Sage Intacct
-Sage 50 Accountants
-Sage 200 Standard (UKI)
-Sage Active
-Sage 200 Professional Partner Cloud (UKI)
-Sage Accounting Individual
-Sage 300 Partner Cloud (NA)

INVESTIGATING 7 months ago - at 09/29/2025 08:39AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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