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Outage in Sage

Sage Business Cloud Bureau (FR) - Operational

Resolved Minor
October 08, 2025 - Started 6 months ago - Lasted 14 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Business Cloud Paie (FR)

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/22/2025 03:35PM

Le problème est résolu et le service continue de fonctionner comme prévu.

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The issue is resolved and the service continues to perform as expected.

MONITORING 6 months ago - at 10/20/2025 03:47PM

Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.

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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED 6 months ago - at 10/15/2025 03:24PM

Alors que nous continuons à travailler sur une solution permanente, nous avons mis en place une solution temporaire pour éviter toute perturbation supplémentaire.
Si vous rencontrez des problèmes, n’hésitez pas à contacter votre équipe d’assistance clientèle.

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While we continue working on a permanent fix, we’ve applied a temporary solution to prevent further disruption. If you experience any issues, please don’t hesitate to contact your customer support

IDENTIFIED 6 months ago - at 10/08/2025 12:46PM

Nous avons identifié un problème intermittent en France qui empêche les nouveaux clients SBC Paie d’accéder à SBC Bureau. Lorsqu’ils tentent de se connecter au Bureau (FR), le message d’erreur « Nous n’arrivons pas à vous connecter » s’affiche.
En attendant une solution définitive, veuillez contacter le support client pour appliquer cette solution temporaire.
Nous travaillons actuellement sur un correctif.

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We have identified an intermittent issue in France that prevents new SBC Paie customers from accessing SBC Bureau. When attempting to connect to the Bureau (FR) the customer is receiving an error “We are unable to connect you.”
As a temporary workaround, please contact Customer Support to have it applied.
We are working on a fix.

INVESTIGATING 6 months ago - at 10/08/2025 12:34PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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