Webchat Functionality - Partial Outage

The issue is resolved and the service continues to perform as expected.

Our webchat third-party provider has confirmed that the issue has been resolved, and the chat functionality with our Customer Support for the below services are performing as expected:

-Sage HR
-AutoEntry
-GoProposal
-Futrli
-Sage Sales Management
-Sage Carbon Accounting
-Sage Earth
-Sage Inventory Planner
-SBC Payroll International (CA)
-SBC Payroll International (ZA)
-Sage Network Inbox

We will continue to monitor closely.

We identified an issue preventing Sage Customer Support from sending webchat messages to our customers globally who are using the products listed below:

-Sage HR
-AutoEntry
-GoProposal
-Futrli
-Sage Sales Management
-Sage Carbon Accounting
-Sage Earth
-Sage Inventory Planner
-SBC Payroll International (CA)
-SBC Payroll International (ZA)
-Sage Network Inbox

All other product functionality is working as expected.

We are engaged with our webchat third-party provider, and waiting for updates.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.