Outage in Sage
Webchat Functionality - Partial Outage
Resolved MinorIncident Report
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Business Cloud Payroll InternationalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/23/2025 01:44PM
The issue is resolved and the service continues to perform as expected.
MONITORING
8 months ago - at 10/22/2025 01:06PM
Our webchat third-party provider has confirmed that the issue has been resolved, and the chat functionality with our Customer Support for the below services are performing as expected:
-Sage HR
-AutoEntry
-GoProposal
-Futrli
-Sage Sales Management
-Sage Carbon Accounting
-Sage Earth
-Sage Inventory Planner
-SBC Payroll International (CA)
-SBC Payroll International (ZA)
-Sage Network Inbox
We will continue to monitor closely.
IDENTIFIED
8 months ago - at 10/22/2025 11:33AM
We identified an issue preventing Sage Customer Support from sending webchat messages to our customers globally who are using the products listed below:
-Sage HR
-AutoEntry
-GoProposal
-Futrli
-Sage Sales Management
-Sage Carbon Accounting
-Sage Earth
-Sage Inventory Planner
-SBC Payroll International (CA)
-SBC Payroll International (ZA)
-Sage Network Inbox
All other product functionality is working as expected.
We are engaged with our webchat third-party provider, and waiting for updates.
INVESTIGATING
8 months ago - at 10/22/2025 10:47AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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